There are several potential reasons why Securus might be calling you: 1. Account verification: They may need to verify your identity or account information. 2. Payment issues: If you have an outstanding balance or there's a problem with your payment method, they might be calling to address this. 3. Account activity: Unusual activity on your account could prompt a call to ensure security. 4. Service updates: They might be informing you about changes to their services or policies. 5. Scheduled calls: If you have a loved one in a correctional facility, Securus might be calling about pre-scheduled calls or video visits. 6. Marketing: They could be reaching out about new services or features. 7. Security concerns: If they've detected any suspicious activity related to your account, they may call to alert you. 8. Technical issues: They might be following up on reported technical problems with their service. It's important to note that scammers sometimes impersonate companies like Securus. If you're unsure about the legitimacy of a call: 1. Don't provide sensitive information over the phone. 2. Ask for the caller's name and department. 3. Tell them you'll call back using the official Securus customer service number.

There could be several reasons why Securus is declining your card. Here are some common possibilities: 1. **Insufficient funds**: Ensure your card has enough balance to cover the transaction. 2. **Card limits**: Some cards have daily spending limits or restrictions on certain types of transactions. 3. **Incorrect information**: Double-check that you've entered all card details correctly (number, expiration date, CVV). 4. **Card not activated**: If it's a new card, make sure it's been activated. 5. **Expired card**: Verify that your card hasn't expired. 6. **Fraud protection**: Your bank may have flagged the transaction as suspicious, especially if it's an unusual purchase for you. 7. **Restricted card type**: Securus might not accept certain types of cards (e.g., prepaid cards, some international cards). 8. **System issues**: There could be temporary technical problems with Securus' payment system or your bank's systems. 9. **Account restrictions**: If there have been previous payment issues, Securus might have placed restrictions on your account. 10. **Billing address mismatch**: Ensure the billing address you've provided matches what's on file with your card issuer. To resolve this issue, you could try: 1. Contacting your bank to ensure there are no issues with your card. 2. Using a different card if you have one available. 3. Checking with Securus customer support for specific reasons why your card was declined. 4. Verifying all information is correct and trying the transaction again.

Securus Technologies is a major provider of communications services and technology solutions, primarily for correctional facilities in the United States. They facilitate communication between incarcerated individuals and their support networks outside of correctional facilities. However, their practices and the broader industry of prison communications have been subjects of ongoing debate regarding accessibility, affordability, and the balance between security needs and inmates' rights to communication. Here's an overview of who Securus is and what they do: 1. **Core business**: Securus primarily provides phone services for inmates in prisons and jails, allowing them to communicate with family members, lawyers, and others outside the facility. 2. **Other services**: Beyond phone calls, Securus offers video visitation, email services, and tablet programs for inmates. 3. **Technology solutions**: They provide various technology solutions for correctional facilities, including monitoring systems, surveillance equipment, and inmate management software. 4. **Scope**: Securus serves thousands of correctional facilities across the United States, covering a significant portion of the inmate communications market. 5. **Controversy**: The company has faced criticism and legal challenges over the years regarding their pricing practices and the high costs often associated with inmate communications. 6. **Ownership**: Securus is a private company, and its ownership has changed hands several times over the years. 7. **Industry position**: Along with a few other companies, Securus is one of the dominant players in the prison communications industry. 8. **Additional features**: They've expanded their services to include things like education programs and job search assistance for inmates, aiming to aid in rehabilitation and reduce recidivism.

The approval process for Securus messages typically involves several parties: 1. **Correctional facility staff**: In most cases, prison or jail staff are primarily responsible for reviewing and approving messages sent through Securus. 2. **Automated systems**: Securus uses automated filtering systems to flag potentially problematic content before it reaches human reviewers. 3. **Securus personnel**: In some cases, Securus employees may be involved in the review process, especially for more complex situations or appeals. 4. **Third-party contractors**: Some facilities might outsource parts of the review process to third-party companies. The approval process generally works as follows: 1. Messages are first scanned by automated systems for prohibited content, keywords, or patterns. 2. Flagged messages are typically reviewed by correctional facility staff. 3. Staff members decide whether to approve, deny, or redact parts of the message based on facility rules and security concerns. 4. Approved messages are then delivered to the intended recipient. It's important to note that: - The specific approval process can vary between different correctional facilities. - Both incoming and outgoing messages are usually subject to review. - The review process is designed to maintain security and prevent the transmission of prohibited content or plans for illegal activities. - There may be delays in message delivery due to the review process. If you're having issues with message approvals, it's best to contact the specific correctional facility or Securus customer support for more detailed information about their policies and procedures.

Securus Technologies is currently owned by Platinum Equity, a private equity firm. Here are some key points about the ownership of Securus: 1. **Acquisition by Platinum Equity**: Platinum Equity acquired Securus Technologies in 2017. 2. **Previous ownership**: Before Platinum Equity, Securus was owned by ABRY Partners, another private equity firm. 3. **Corporate structure**: Securus Technologies is part of a larger corporate entity called Aventiv Technologies, which was created by Platinum Equity to serve as the parent company for Securus and related businesses. 4. **Ownership changes**: The company has changed hands several times since its founding in 1986. 5. **Industry consolidation**: Securus has grown over the years through various acquisitions of smaller companies in the prison communications and technology sector. 6. **Controversy**: The ownership of companies like Securus by private equity firms has been a subject of debate, with some critics arguing that it leads to prioritizing profits over the interests of inmates and their families. 7. **Regulatory scrutiny**: The ownership and practices of companies in this industry, including Securus, have faced increased scrutiny from regulators and advocacy groups in recent years.

Several parties may be involved in reading or monitoring Securus messages: 1. **Correctional facility staff**: Primarily, correctional officers or designated staff members at the prison or jail are responsible for reviewing messages. 2. **Intelligence officers**: Some facilities have dedicated intelligence units that monitor communications for security threats or illegal activities. 3. **Automated systems**: Securus employs AI and machine learning algorithms to scan messages for keywords, patterns, or content that might violate rules or pose security risks. 4. **Securus employees**: In certain situations, Securus personnel might be involved in reviewing messages, especially for escalated cases or when assisting facilities with investigations. 5. **Law enforcement**: In cases where there's suspicion of criminal activity, law enforcement agencies might be granted access to review certain communications. 6. **Third-party contractors**: Some facilities outsource parts of their monitoring process to external companies. It's important to understand: - All communications are subject to monitoring and recording, as users are typically informed when using the service. - The extent of monitoring can vary between facilities. - The primary goal is to maintain security and prevent illegal activities. - Personal or confidential information may be viewed during this process. - Attorney-client communications should be exempt from monitoring, but users should verify the specific protections in place. If you have concerns about message privacy or the review process, it's best to contact the specific correctional facility or Securus directly for their exact policies and procedures.

Securus Technologies has its roots in the telecommunications and corrections industries. Here's a brief overview of its origins: 1. **Founding**: Securus was founded in 1986, originally under a different name. 2. **Location**: The company is headquartered in Dallas, Texas. 3. **Industry evolution**: Securus emerged during a period when the prison communications industry was transitioning from traditional collect calls to more specialized systems for inmate communications. 4. **Mergers and acquisitions**: The company as we know it today is the result of multiple mergers and acquisitions over the years. It has acquired several smaller companies in the prison technology and communications sector. 5. **Name changes**: The company has operated under different names throughout its history. It adopted the name "Securus Technologies" in the early 2000s. 6. **Technological development**: Securus has evolved from primarily providing telephone services to offering a wide range of technology solutions for correctional facilities, including video visitation, electronic messaging, and monitoring systems. 7. **Market expansion**: Over time, Securus has expanded its services to cover a significant portion of the U.S. correctional facility market. 8. **Industry context**: The company's growth parallels the broader trend of privatization in various aspects of the U.S. correctional system, including communications services. 9. **Ownership changes**: Securus has been owned by various private equity firms throughout its history, which has influenced its business strategies and growth. Securus, like other major players in this industry, emerged from the intersection of telecommunications technology and the specific needs of the corrections system. Its evolution reflects both technological advancements and changes in how inmate communications are managed and monetized in the United States.

Securus Inmate Call refers to the telephone service provided by Securus Technologies that allows inmates in correctional facilities to make phone calls to approved contacts outside the facility. Here are key aspects of this service: 1. **Purpose**: It enables inmates to maintain contact with family, friends, legal representatives, and other approved individuals while incarcerated. 2. **Controlled access**: Calls are made through a controlled system that allows the facility to monitor and manage inmate communications. 3. **Pre-approved numbers**: Inmates typically can only call phone numbers that have been pre-approved and added to their calling list. 4. **Collect calls or prepaid accounts**: Calls may be made collect (where the recipient pays) or through prepaid accounts funded by inmates or their contacts. 5. **Time limits**: Most facilities impose time limits on calls to ensure fair access for all inmates. 6. **Recording and monitoring**: Calls are usually recorded and may be monitored for security purposes, with the exception of privileged communications like attorney-client calls. 7. **Scheduling**: Some systems allow for scheduled calls to help manage facility resources and inmate access. 8. **Voice biometrics**: Securus often uses voice recognition technology to verify the identity of the inmate making the call. 9. **Cost**: Rates for inmate calls can vary but have been a subject of controversy and regulation due to historically high costs. 10. **Additional features**: The system may include options like voicemail for inmates or notification services for families. 11. **Integration with other services**: Inmate calling may be integrated with Securus' other offerings like video visitation or electronic messaging. Remember that the specific features and rules can vary depending on the correctional facility and local regulations. If you need detailed information about how Securus Inmate Call works at a particular facility, it's best to contact that facility directly or check with Securus customer support.

Securus Mobile refers to the mobile application and services provided by Securus Technologies, designed to facilitate communication and services for individuals connected to incarcerated persons. Here are the key features and aspects of Securus Mobile: 1. **Mobile app**: It's available as a downloadable application for smartphones and tablets, typically on both iOS and Android platforms. 2. **Account management**: Users can manage their Securus accounts, add funds, and view transaction history through the app. 3. **Inmate communication**: The app allows users to receive calls from inmates, potentially at lower rates than traditional collect calls. 4. **Video visitation**: Users can schedule and participate in video visits with inmates from their mobile devices. 5. **Messaging**: The app may include features for sending and receiving messages to/from inmates, subject to facility rules and monitoring. 6. **Notifications**: Users can receive notifications about upcoming scheduled calls or visits, account balance, and other important information. 7. **Facility search**: The app often includes a feature to find correctional facilities served by Securus. 8. **Photo sharing**: Some versions of the app allow users to share approved photos with inmates. 9. **Voice biometrics**: The app may use voice recognition technology for user verification. 10. **Payment options**: Users can typically add funds to their accounts or pay for services directly through the app. 11. **Customer support**: The app usually includes ways to access customer support or FAQ sections. 12. **Location-based services**: Some facilities may use location verification to ensure video visits are conducted from approved locations. It's important to note that the exact features and functionality of Securus Mobile can vary depending on the specific correctional facility's policies and the services they've chosen to implement. Additionally, all communications through the app are subject to monitoring and recording as per standard correctional facility practices.

Securus Technologies is a major provider of technology solutions and services primarily for the corrections and law enforcement sectors. Here's an overview of what Securus Technologies is and does: 1. **Core business**: Securus primarily offers communication services for incarcerated individuals, allowing them to stay in touch with family, friends, and legal representatives. 2. **Services provided**: - Inmate telephone systems - Video visitation - Electronic messaging - Tablet programs for inmates - Monitoring and surveillance systems - Investigative tools for law enforcement 3. **Technology focus**: The company develops and implements various technologies aimed at improving safety, security, and efficiency in correctional facilities. 4. **Market presence**: Securus serves thousands of correctional facilities across the United States, covering a significant portion of the inmate communications market. 5. **Ownership**: It's currently owned by Platinum Equity, a private equity firm. 6. **Headquarters**: The company is based in Dallas, Texas. 7. **Industry position**: Securus is one of the largest companies in the prison technology industry. 8. **Additional offerings**: Beyond communications, Securus provides educational content, job search assistance, and other programs aimed at reducing recidivism. 9. **Controversial aspects**: The company has faced criticism and legal challenges regarding its pricing practices and the costs associated with inmate communications. 10. **Technological innovation**: Securus invests in developing new technologies, including biometrics, artificial intelligence, and data analytics for use in correctional settings. 11. **Regulatory environment**: The company operates in a heavily regulated industry, with oversight from the Federal Communications Commission (FCC) and state-level agencies. 12. **Corporate structure**: Securus is part of Aventiv Technologies, which serves as the parent company for Securus and related businesses. Securus Technologies plays a significant role in how incarcerated individuals communicate with the outside world and how correctional facilities manage their populations. While it provides essential services, the company's practices and the broader industry of prison communications continue to be subjects of debate regarding accessibility, affordability, and the balance between security needs and inmates' rights to communication.

Securus Debit is a financial service offered by Securus Technologies for inmates in correctional facilities. Here are the key aspects of Securus Debit: 1. **Purpose**: It's a prepaid calling option that allows inmates to pay for their own calls, rather than relying on collect calls or having family members set up accounts. 2. **Account funding**: Money can be added to an inmate's Securus Debit account through various methods, often including: - Deposits at the correctional facility - Online payments by friends or family - Transfers from the inmate's commissary account 3. **Call cost management**: Inmates can manage their own call expenses and keep track of their available balance. 4. **Potentially lower rates**: In some cases, Securus Debit calls may have lower per-minute rates compared to collect calls. 5. **No need for call acceptance**: Unlike collect calls, the called party doesn't need to accept charges for the call to connect. 6. **Balance visibility**: Inmates can typically check their Securus Debit balance before making calls. 7. **Facility-specific**: The availability and exact implementation of Securus Debit can vary between correctional facilities. 8. **Usage restrictions**: The service is generally subject to the same monitoring and security measures as other inmate calling options. 9. **Refunds**: Unused balances may be refundable upon an inmate's release, depending on facility policies. 10. **Integration**: It's often integrated with other Securus services and the facility's inmate account system. 11. **Automatic payments**: Some facilities may offer options for automatic payments or balance top-ups. 12. **Limitations**: There may be spending limits or restrictions on how frequently the account can be funded, as determined by the facility.

The name "Securus" is likely derived from the Latin word "securus," which means "secure," "safe," or "free from care." In the context of Securus Technologies, the name is meant to convey several ideas: 1. **Security**: It emphasizes the company's focus on providing secure communication services within correctional facilities. 2. **Safety**: The name suggests that their services prioritize safety for inmates, staff, and the public. 3. **Reliability**: It implies that the company's technology and services are dependable and trustworthy. 4. **Protection**: The name hints at the company's role in helping to maintain order and protect both inmates and the public. 5. **Assurance**: It's meant to assure clients (correctional facilities) and users (inmates and their contacts) that communications are handled with care and oversight. The choice of this name aligns with the company's primary business of providing secure communication and technology solutions for correctional facilities. It's a strategic branding decision to emphasize their commitment to security and safety in a sensitive environment like prisons and jails. However, it's worth noting that despite the implications of the name, Securus and similar companies in the inmate communications industry have faced scrutiny and criticism over various aspects of their services, including pricing and privacy concerns. The name represents the company's stated goals, but actual practices and outcomes have been subjects of ongoing debate in the corrections and criminal justice fields.

Securus Text Connect is a service that allows approved contacts to send text messages to inmates in correctional facilities. Here's how it typically works: 1. **Registration**: Friends and family members must first register for an account with Securus. 2. **Approval process**: The correctional facility must approve the contact before they can send messages. 3. **Purchasing credits**: Users buy credits or a subscription to send messages. 4. **Composing messages**: Users write messages through the Securus platform, either via a website or mobile app. 5. **Sending**: Messages are sent to the facility's system, not directly to an inmate's device. 6. **Review process**: All messages are typically reviewed by facility staff for security purposes before being delivered. 7. **Delivery**: Approved messages are made available to inmates, usually through facility-provided tablets or kiosks. 8. **Response**: Inmates can respond to messages, subject to the same review process. 9. **Character limits**: Messages often have a maximum character count. 10. **Attachments**: Some systems allow for sending photos or e-cards, subject to approval. 11. **Scheduling**: Users can sometimes schedule messages to be sent at specific times. 12. **Notifications**: The system may provide notifications when messages are delivered or read. Key points to remember: - Communication is not instant due to the review process. - All messages are subject to monitoring and recording. - Availability and specific features can vary by facility. - There are usually costs associated with sending messages.

Securus provides a range of services for inmates in correctional facilities. Here's an overview of how Securus typically works for inmates: 1. **Phone calls**: - Inmates can make outgoing calls to approved numbers. - Calls are usually made from designated phones within the facility. - There may be time limits on calls. - Calls are typically recorded and monitored (except for privileged communications like attorney calls). 2. **Video visitation**: - Inmates can have video calls with approved contacts. - These are conducted using facility-provided equipment at scheduled times. 3. **Messaging**: - Inmates can send and receive electronic messages through facility-provided tablets or kiosks. - All messages are subject to review and approval. 4. **Tablet services**: - Many facilities offer Securus tablets that provide access to various services: - Educational content - E-books - Music - Games - Job search resources 5. **Debit accounts**: - Inmates can have Securus debit accounts to pay for their own calls and services. 6. **Scheduling**: - Inmates may be able to schedule calls or video visits in advance. 7. **Voice biometrics**: - The system often uses voice recognition to verify inmate identity. 8. **Restrictions**: - Access to services is controlled by the facility and may be restricted based on an inmate's status or behavior. 9. **Monitoring**: - All communications are subject to monitoring and recording for security purposes. 10. **Grievance system**: - Some facilities use Securus systems for inmates to file grievances or requests. 11. **Commissary integration**: - In some cases, Securus services may be integrated with the facility's commissary system. Remember, the specific services available and how they work can vary significantly between different correctional facilities. Inmates typically receive orientation on how to use available services when entering a facility. Family and friends usually need to set up accounts and add funds to enable many of these services for the inmate.

The cost per minute for Securus calls can vary significantly depending on several factors: 1. **Facility location**: Rates often differ between states and even between individual correctional facilities. 2. **Call type**: Whether it's an in-state, out-of-state, or international call. 3. **Payment method**: Rates may differ for collect calls versus prepaid calls. 4. **Regulatory environment**: Some states and the Federal Communications Commission (FCC) have imposed rate caps. As of my last update in April 2024, here's a general idea of the range: - **Interstate calls (between states)**: The FCC has capped these at $0.21 per minute for prepaid calls and $0.25 per minute for collect calls. - **Intrastate calls (within the same state)**: These can vary widely, from as low as $0.05 per minute to over $1.00 per minute in some cases. - **Local calls**: Some facilities offer lower rates for local calls, sometimes as low as $0.10 per minute or less. It's important to note that: 1. These rates can change due to regulatory actions or company policy changes. 2. Some facilities may charge additional fees on top of per-minute rates. 3. Some locations offer flat-rate calling plans instead of per-minute charges. For the most accurate and up-to-date pricing for a specific facility, you should: 1. Check the Securus website for current rates. 2. Contact the specific correctional facility directly. 3. Reach out to Securus customer support for detailed pricing information. Remember, the costs associated with inmate calling services have been a subject of ongoing debate and regulation, with efforts to make these services more affordable for inmates and their families.

To unblock calls from Securus, you'll typically need to follow these steps: 1. **Identify the reason for blocking**: - Accidental blocking - Facility restrictions - Account issues - Automated system blocks 2. **Contact Securus customer support**: - Call their support line - Use their website's customer service portal - Email their support team 3. **Verify your identity**: - You'll likely need to provide account information and possibly personal identification 4. **Explain the situation**: - Clearly state which number is blocked and why you believe it happened 5. **Follow support instructions**: - They may guide you through steps to unblock the number - In some cases, they might need to unblock it on their end 6. **Check facility policies**: - Some blocks may be due to facility rules and require approval from the correctional institution 7. **Resolve any account issues**: - Ensure your account is in good standing with no unpaid balances 8. **Update your approved contact list**: - Make sure the number is on the inmate's approved contact list 9. **Wait for processing**: - Unblocking might not be instantaneous and could take some time to process 10. **Confirm unblocking**: - Try a test call once you've been told the number is unblocked Remember, some blocks are for security reasons and may not be removable. Always comply with facility rules and regulations regarding inmate communications.

Yes, you can receive Securus calls from inmates in correctional facilities that use Securus Technologies for their communication systems. Here's what you need to know about receiving Securus calls: 1. **Approved contact list**: You must be on the inmate's approved contact list to receive calls. 2. **Account setup**: You may need to set up an account with Securus to receive calls, especially if you want to use prepaid options. 3. **Acceptance of charges**: For collect calls, you'll need to accept the charges when you answer. 4. **Prepaid options**: Setting up a prepaid account can often make receiving calls easier and potentially less expensive. 5. **Landline or mobile**: Calls can typically be received on both landlines and mobile phones. 6. **Call notifications**: You may receive notifications when an inmate is trying to reach you. 7. **Recording and monitoring**: Be aware that calls are usually recorded and monitored. 8. **Time limits**: Calls often have time limits set by the facility. 9. **Scheduling**: Some facilities allow for scheduled calls. 10. **Blocked numbers**: If your number is blocked, you'll need to contact Securus to resolve the issue. 11. **Cost responsibility**: Typically, the recipient (you) is responsible for the cost of the call, unless the inmate is using a debit account. 12. **Verification**: You might need to go through a verification process when setting up your account or receiving initial calls. To ensure you can receive calls: 1. Confirm with the inmate that you're on their approved contact list. 2. Set up an account with Securus if required. 3. Ensure your phone can receive calls from unknown numbers if necessary. 4. Keep your account in good standing if you're using a prepaid option. Remember, specific procedures and options can vary depending on the correctional facility's policies.

Yes, you can deactivate a Securus account. Here's what you need to know about the process: 1. **Contact Securus**: The most reliable way to deactivate your account is to contact Securus customer support directly. 2. **Verification**: You'll likely need to verify your identity and account ownership. 3. **Reason for deactivation**: They may ask why you're deactivating the account. 4. **Outstanding balances**: If you have any remaining balance, ask about the refund policy. 5. **Pending communications**: Ensure any scheduled calls or messages are addressed. 6. **Confirmation**: Request written confirmation of account deactivation. 7. **Data retention**: Ask about their data retention policies after account deactivation. 8. **Reactivation policy**: Inquire about the process if you need to reactivate in the future. 9. **Associated services**: If you use multiple Securus services, clarify which ones are being deactivated. 10. **Facility notification**: In some cases, the facility may need to be notified of your account deactivation. Important considerations: - Deactivation might not be immediate and could take a few business days to process. - If you're an inmate's only contact, consider informing them before deactivating. - Deactivation doesn't necessarily erase all records of past communications. To initiate the deactivation process: 1. Call Securus customer support 2. Use their website's customer service portal 3. Send a written request to their customer service email Remember, the exact process may vary, so it's best to contact Securus directly for the most current and accurate information on account deactivation.

Yes, you can access Securus services on your computer, but it's important to understand that Securus typically doesn't offer a traditional downloadable desktop application. Instead, they provide web-based services that you can access through your computer's web browser. Here's what you need to know: 1. **Web-based platform**: Most Securus services for friends and family of inmates are accessed through their website. 2. **Browser compatibility**: Ensure you're using an up-to-date web browser (like Chrome, Firefox, Safari, or Edge). 3. **Video visitation**: If you're looking to conduct video visits, you'll typically do this through their web interface. 4. **System requirements**: Check Securus's website for any specific system requirements, especially for video calls. 5. **Adobe Flash**: Some older Securus services may have required Adobe Flash, but this is being phased out across the internet. 6. **Account creation**: You'll need to create an account on the Securus website to access their services. 7. **Facility-specific access**: The exact features available to you may depend on the specific correctional facility's policies. 8. **Security software**: Ensure your computer's security software doesn't block the Securus website or its features. 9. **Plugins or extensions**: You might need to allow certain plugins or extensions for full functionality. 10. **Mobile option**: If you prefer an app-based experience, Securus does offer mobile apps for smartphones and tablets. To get started: 1. Go to the official Securus website 2. Create an account or log in 3. Follow their instructions for setting up your computer for their services

Securus Debit is a prepaid account service that inmates can use for various communication-related expenses within correctional facilities. Here's what Securus Debit can typically be used for: 1. **Phone calls**: The primary use is to pay for outgoing phone calls to approved contacts. 2. **Video visitation**: In facilities that offer this service, debit funds can often be used to pay for video calls. 3. **Electronic messaging**: Some facilities allow inmates to use their debit account to send electronic messages or emails. 4. **Tablet services**: Where available, debit funds might be used for: - Downloading e-books - Accessing educational content - Playing games - Listening to music 5. **Photocopying**: Some facilities allow inmates to use debit funds for photocopying services. 6. **Printing**: In facilities with computer access, debit funds might be used to pay for printing documents. 7. **Commissary purchases**: In some cases, Securus Debit might be integrated with the facility's commissary system. 8. **Scheduled calls**: Funds can be used to schedule calls in advance. 9. **International calls**: Where permitted, debit funds can be used for international calling. 10. **Additional features**: Depending on the facility, funds might be used for other communication-related services offered by Securus. Important points to remember: - The specific uses of Securus Debit can vary significantly between correctional facilities. - All usage is subject to facility rules and regulations. - Inmates typically have the ability to check their debit account balance. - In many cases, friends and family can add funds to an inmate's debit account. - Unused funds may be refundable upon an inmate's release, depending on facility policies.

Yes, Securus can delete your account upon request. Here's what you need to know about the account deletion process: 1. **Customer request**: Securus will typically delete an account if the account holder requests it. 2. **Contact methods**: - Call their customer service line - Use their website's support portal - Send a written request via email or mail 3. **Verification**: You'll need to verify your identity and account ownership before deletion. 4. **Processing time**: Account deletion may not be immediate and could take several business days. 5. **Data retention**: Some data may be retained due to legal requirements or business purposes, even after account deletion. 6. **Outstanding balances**: If you have any remaining balance, ask about the refund policy before deletion. 7. **Active services**: Ensure any ongoing services or scheduled communications are addressed. 8. **Confirmation**: Request written confirmation of account deletion. 9. **Reactivation**: Understand their policy on reactivating accounts if needed in the future. 10. **Associated accounts**: If you have multiple accounts (e.g., for different facilities), clarify which ones you want deleted. Important considerations: - Deleting your account may affect an inmate's ability to communicate if you're their primary contact. - Account deletion doesn't necessarily erase records of past communications, which may be retained by the correctional facility. - If you're under any contractual obligations, these may need to be resolved before account deletion. Remember, the exact process and policies can vary, so it's best to contact Securus directly for the most current and accurate information on account deletion. They can guide you through their specific process and address any concerns you may have about data privacy and retention.

Securus "stamps" typically refer to digital credits used for electronic messaging services in correctional facilities. The cost of these stamps can vary depending on several factors: 1. **Facility-specific pricing**: Different correctional institutions may have different pricing structures. 2. **Bulk purchases**: Buying stamps in larger quantities often provides a discount. 3. **Message type**: Prices may differ for text-only messages versus those including attachments like photos. 4. **Promotional offers**: Securus occasionally offers promotional pricing. As of my last update, here's a general idea of pricing (note that this can change): - **Individual stamps**: Often around $0.25 to $0.50 each - **Bulk packages**: - 10 stamps: Might cost around $2.50 to $5.00 - 20 stamps: Could be priced around $4.00 to $8.00 - 50 stamps: Might range from $8.00 to $15.00 Important points: 1. These prices are estimates and can vary significantly. 2. Some facilities might use a subscription model instead of per-message stamps. 3. Pricing can change without notice. 4. Some facilities may have limits on how many stamps can be purchased or used in a given period. For the most accurate and up-to-date pricing: 1. Check the Securus website for current rates. 2. Contact Securus customer support directly. 3. Inquire with the specific correctional facility, as they may have facility-specific information. Remember, the cost of communication services for incarcerated individuals has been a subject of ongoing debate and regulation, with efforts to make these services more affordable. Prices may have changed since my last update, so it's always best to verify current rates directly with Securus or the relevant correctional facility.

The cost of Securus phone calls can vary significantly depending on several factors. Here's a general overview: 1. **Facility location**: Rates differ between states and even individual correctional facilities. 2. **Call type**: In-state, out-of-state, or international calls often have different rates. 3. **Payment method**: Prepaid calls may have different rates than collect calls. 4. **Regulatory environment**: Some states and the FCC have imposed rate caps. As of my last update, here's a general range: 1. **Interstate calls (between states)**: - FCC cap: $0.21 per minute for prepaid calls, $0.25 per minute for collect calls 2. **Intrastate calls (within the same state)**: - Can range from $0.05 to over $1.00 per minute 3. **Local calls**: - Some facilities offer lower rates, sometimes around $0.10 per minute or less 4. **International calls**: - Generally more expensive, rates vary widely Additional considerations: - Some facilities may charge connection fees or other surcharges. - Flat-rate plans might be available in some locations. - Rates can change due to regulatory actions or company policy updates. For the most accurate and current pricing: 1. Check the Securus website for rate information. 2. Contact Securus customer support directly. 3. Inquire with the specific correctional facility.

Securus calls are typically not free. However, there are some situations where calls might be offered at no cost: 1. **Standard pricing**: Most Securus calls have associated charges, as detailed in my previous response about call costs. 2. **Free call programs**: Some facilities offer a limited number of free calls, especially for newly incarcerated individuals. 3. **Special circumstances**: During emergencies or certain holidays, some facilities may offer free or reduced-rate calls. 4. **Promotional periods**: Securus occasionally runs promotions offering free or discounted calls. 5. **Attorney calls**: In many cases, calls to attorneys are provided free of charge to ensure access to legal representation. 6. **COVID-19 response**: During the pandemic, some facilities temporarily offered free calls to support inmates' connection with family. 7. **Facility-specific programs**: Some correctional institutions have negotiated programs for free or reduced-cost calls. 8. **Government initiatives**: Certain jurisdictions have implemented policies for free or very low-cost inmate calling. 9. **First-minute free**: Some facilities offer the first minute of a call for free, then charge for subsequent minutes. 10. **Prepaid account bonuses**: Some plans might offer bonus minutes or credits, effectively making some call time free. Important points to remember: - "Free" calls are often limited in duration or frequency. - Even when calls are free to inmates, there may be costs associated with setting up accounts or maintaining services. - Policies can vary widely between facilities and may change over time. For the most up-to-date information on call costs or free call options at a specific facility, it's best to: 1. Contact the correctional facility directly. 2. Check with Securus customer support. 3. Review any documentation provided by the facility or Securus about their current calling programs. Remember, while some calls might be offered for free in certain circumstances, the majority of Securus calls do have associated costs.

No, Securus and JPay are not the same company, but they are related. Here's a breakdown of their relationship and similarities: 1. **Separate companies**: Securus Technologies and JPay were originally separate companies. 2. **Acquisition**: In 2015, Securus Technologies acquired JPay. 3. **Parent company**: Both are now subsidiaries of Aventiv Technologies, a parent company created to oversee these and related businesses. 4. **Similar services**: Both companies provide communication and financial services for correctional facilities, which is why they're often confused: - Inmate phone calls - Video visitation - Electronic messaging - Money transfer services 5. **Market overlap**: They often serve similar markets within the corrections industry. 6. **Different branding**: Despite being owned by the same parent company, they maintain separate brand identities. 7. **Facility contracts**: Some correctional facilities may use services from one or both companies. 8. **User experience**: Inmates or their contacts might interact with both brands depending on the services their facility uses. 9. **Technology integration**: There has been some integration of technologies and services between the two since the acquisition. 10. **Regulatory context**: Both operate under similar regulatory frameworks for prison communication services. Key differences: - Securus traditionally focused more on telephone systems and security technology. - JPay initially specialized more in money transfer and digital services like email and music. For users: - You might need separate accounts for Securus and JPay services, depending on what the specific correctional facility offers. - Always check which service (Securus or JPay) is being used for a particular function at the relevant correctional facility. While they're now part of the same corporate family, Securus and JPay continue to operate as distinct brands with some overlapping and some unique services.

JPay is a prison communication and services platform that provides multiple services for inmates and their loved ones. The platform offers money transfers, email/electronic messages, video visits, music/media downloads, educational content, and tablet services. To use JPay, users create an account on JPay.com, add inmate information, choose desired services, add a payment method, and pay for services while following facility rules. All services are subject to facility regulations and monitoring.

JPay provides several main services: communication services (emails, video visits, photos, video messages, electronic cards), money services (sending funds, commissary deposits, account management), entertainment (music, games, movies where allowed, eBooks), education (online courses, learning materials, study guides), document services (legal documents, forms, approved reading materials), and additional features like calendar functions and account alerts. All services are monitored and subject to facility rules.

For inmates, JPay provides various services including communication tools to stay in touch with family (emails, video chats, photos), money services (receiving funds, checking balances, commissary purchases), entertainment options (music, games, videos, eBooks), educational resources (classes, study materials, practice tests), and additional services like legal document access and religious content. Available services depend on specific facility rules and security levels.

To communicate with an inmate via JPay, first create an account at JPay.com by signing up with your information and verifying your identity. Add the inmate's information (ID number, full name, facility location) and wait for verification. Choose your desired service (money transfer, email, video visit, etc.), set up your payment method, and follow facility rules. Keep all confirmation numbers and receipts for your records.

Inmate access to JPay varies by facility but typically includes access during dayroom hours, free periods, between counts, and designated tablet times. Access may be restricted during lockdowns, facility emergencies, or based on housing unit schedules. Inmates must be in good standing and follow facility rules. Special units may have different access rules, and segregation usually has no access.

Yes, JPay can suspend accounts for various reasons including suspicious activity, policy violations, security concerns, payment issues, multiple failed logins, or inappropriate content. Suspensions can result in blocked account access, inability to send money, no email access, and canceled video visits. To resolve a suspension, contact customer service, verify your identity, provide required documentation, and follow their instructions.

To send money via JPay, visit JPay.com or use the mobile app, create/login to your account, click 'Send Money,' enter inmate information, choose the amount, and pay with your preferred method. You'll need the inmate's full name, ID number, facility location, and your valid ID. Alternative methods include MoneyGram locations, cash at retail stores, or mailing money orders. Processing times vary by method, and fees apply to all transfers.

Inmates can use JPay money for commissary purchases (food, hygiene products, clothing, supplies), communication services (email stamps, video visits, photo sharing), entertainment (music downloads, games, movies where allowed), educational items (course materials, study guides, books), account services (copying, printing, document fees), and additional expenses like medical co-pays or program fees. Uses vary by facility and are subject to spending limits and restrictions.

JPay can issue refunds in certain situations such as failed transfers, rejected transactions, services not provided, duplicate charges, or account closures. To request a refund, contact customer service with your transaction ID and explanation. Processing typically takes 5-10 business days for credit cards, longer for other methods. Used services, delivered messages, completed visits, and downloaded content are usually not eligible for refunds.

JPay email works through a monitored system where family/friends write messages on JPay.com, pay per message, and submit for review. Staff screens all content before delivery to inmates, who can check messages on facility kiosks or tablets. Processing typically takes 24-48 hours, longer on weekends/holidays. All communications must follow content rules and facility guidelines. Nothing is private, and messages can be rejected without refund.

JPay stamps are digital credits used for sending electronic messages. One stamp typically covers a basic email, with additional stamps required for attachments, photos, or video messages. Stamps can be purchased through the website or app, often in bundles for better value. They're used for sending regular updates, photos, greeting cards, and special messages. Stamps are non-refundable and non-transferable, and prices vary by facility.

Yes, JPay allows color photos, but they must follow strict guidelines. Photos must be appropriate, clear, and unedited. No inappropriate content, gang signs, obscene material, hand gestures, or security threats are allowed. Photos require extra stamps and undergo staff screening before delivery. All photos must follow facility-specific rules regarding content and may be rejected if they violate guidelines.

No, JPay itself isn't typically used for phone calls. Phone services are usually handled by separate providers like GTL/ViaPath, Securus, or IC Solutions. Inmates and families need to set up separate phone accounts, add approved numbers, and fund these accounts separately from JPay. While JPay offers video visits, regular phone calls require different services and accounts.

Yes, money sent through JPay can be used for commissary purchases. Once funds are processed into an inmate's account, they can spend it at the facility store on approved items like food, hygiene products, clothing, and supplies. Processing times vary by payment method, and all purchases must follow facility spending limits and restrictions. Commissary schedules and available items vary by facility.

No, JPay and MoneyGram are separate services. JPay is specifically for prison communications and services, while MoneyGram is a general money transfer service available to the public. While MoneyGram can be used to send money to JPay accounts, they have different fee structures, services, and purposes. Each has its own system, rules, and processing times.

No, but they're related. Securus/GTL (now ViaPath Technologies) owns JPay, but they operate as separate services with different platforms. JPay focuses on money transfers, email, video visits, and tablet services, while Securus/GTL primarily handles phone calls, video calls, and facility security technology. Users need separate accounts for each service, with different websites, support numbers, and payment systems.

No, federal inmates generally cannot use JPay. Federal prisons use different systems: TRULINCS for email (through CorrLinks), and Western Union or MoneyGram for money transfers. Federal inmates use the Bureau of Prisons' specific systems for communication and finances. Different rules, fees, and procedures apply in the federal system compared to state facilities using JPay.

JPay was founded in 2002 by Ryan Shapiro, initially focusing on money transfer services for a few state prison systems. The company expanded through the 2000s, adding email services, video visitation, and payment processing. In the 2010s, they launched tablets and educational content. The company was later acquired by GTL (now ViaPath Technologies) and continues to expand its services in the corrections industry.

ViaPath Technologies (formerly GTL) currently owns JPay. As one of the largest providers in the corrections industry, they offer various services including money transfers, communication platforms, tablet programs, and educational content. The company serves thousands of facilities nationwide and has contracts with numerous state departments of corrections.

JPay's main headquarters is in Miami, Florida, with its parent company ViaPath Technologies headquartered in Falls Church, Virginia. The company operates multiple processing centers across the U.S., handling money transfers, mail, and communications. Customer service operations are spread across various locations, serving facilities nationwide.